‘The customers are the best and worst part of the job,’ she writes, but it all depends on how they view the waitresses ‘as people’.
‘Most of the regulars were men, and some of them had a lot of money. It wasn’t unusual to receive a $100 tip on a Monday night after giving mediocre service to a couple of businessmen watching the football game.
And for regulars who come in every night, it is unofficial policy to tip $10 or more an hour for every hour they sit at a table, which Miss Burgess says adds up to around $50 by the end of the night.
‘For most, there was the unspoken exchange of money for some conversation and attention,’ she explains. ‘This is where Hooters really veers off and differs from your regular restaurants.